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Refund Policy

Last updated October 12, 2026

The short version

  • If a resume, change or import fails, its credits come back to you automatically.
  • Purchases are made through Google Play or the App Store, so refunds go through them too. We'll help where we can.
  • Cancelling a subscription stops future renewals. The current period isn't refunded, and you keep its credits.

1. Automatic credit refunds

If ResumeAI can't finish a job, for example a resume that fails to generate, the credits it used are returned to your balance automatically. You don't need to ask.

2. Purchases through Google Play

Google Play processes all Android purchases. Within 48 hours of buying, you can usually request a refund directly from Google: open the Play Store, go to Payments & subscriptions → Budget & history, and choose the order. See Google Play's refund policy.

After 48 hours, email us at [email protected] with your order number (it starts with “GPA.”) and the reason. We review every request, and we'll refund through Google Play when:

  • you were charged by mistake or more than once;
  • a technical problem on our side stopped you from using what you paid for, and we couldn't fix it;
  • you ask within 14 days of a credit pack purchase and haven't used any of its credits.

3. Purchases through the App Store

Apple processes all iPhone and iPad purchases, and only Apple can issue refunds for them. Request one at reportaproblem.apple.com or see Apple's instructions. If something went wrong on our side, email us too and we'll make it right with credits while Apple reviews your request.

4. Subscriptions

  • You can cancel at any time in Google Play or your Apple ID settings. Cancel at least 24 hours before renewal to avoid the next charge.
  • After cancelling, your plan stays active until the end of the period you paid for, and you keep all your credits.
  • We don't give partial refunds for the rest of a billing period, unless the law requires it or a case in section 2 applies.
  • Deleting the app or your account doesn't cancel an App Store subscription. Please cancel it in your Apple ID settings.

5. Refunded purchases

When a purchase is refunded, we may remove the credits it added from your balance. If some were already spent, your balance may go down to zero.

6. Account deletion

Credits are lost when you delete your account and can't be refunded. If you have unused paid credits, ask us about a refund before deleting.

7. Your legal rights

Nothing in this policy limits rights you have under consumer law where you live, such as the right of withdrawal for digital purchases in the EU and UK. When you agree to start using digital content straight away, that right ends once you use it.

8. Contact

[email protected]. Please include the email address of your ResumeAI account and your order number.